INATILE, operated by CV. Mitra Alam Utama Indonesia (“INATILE”, “we”, “our”, or “us”), respects your privacy and is committed to protecting the personal information you provide when visiting or using www.inatile.com.

This Privacy Policy explains how we collect, use, store, and protect information obtained through our website and through communications related to our products and services.

By using this website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide when you:

• Contact us through our website;
• Send us an email or inquiry;
• Request product information, quotations, samples, or catalogues;
• Communicate with us regarding orders, shipping, or business cooperation;
• Submit information through forms available on our website.

The information we collect may include:

• Name;
• Company name;
• Email address;
• Telephone or WhatsApp number;
• Country or location;
• Shipping or business address;
• Product requirements;
• Order or quotation information;
• Messages and other information you choose to provide.

We ask visitors to provide only information that is reasonably necessary for their inquiry or business relationship with us.

2. Information Collected Automatically

When you visit INATILE.com, certain technical information may be collected automatically by our website, hosting provider, security systems, analytics services, or other website technologies.

This information may include:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Referring website;
• Pages visited;
• Date and time of visits;
• Approximate geographic location;
• Website interaction and performance information.

This information is generally used to operate, secure, analyze, and improve our website.

3. How We Use Your Information

We may use information collected through INATILE.com to:

• Respond to inquiries and requests;
• Prepare quotations and commercial offers;
• Provide product information and catalogues;
• Process and manage customer orders;
• Communicate regarding production, payment, documentation, and shipping;
• Provide customer support;
• Improve our products, services, and website;
• Analyze website traffic and performance;
• Protect our website against fraud, spam, abuse, or security threats;
• Maintain business records;
• Comply with applicable legal and regulatory requirements.

We will not use personal information for purposes that are materially different from those described in this Privacy Policy without an appropriate legal basis or notice where required.

4. Cookies and Similar Technologies

INATILE.com may use cookies and similar technologies to help the website function properly, improve performance, understand visitor activity, maintain website security, and improve the user experience.

Cookies are small data files stored on your browser or device.

Cookies used on this website may include:

Essential Cookies
These cookies are necessary for basic website functionality, security, navigation, and technical operation.

Performance and Analytics Cookies
These cookies may help us understand how visitors interact with our website, including which pages are visited and how the website performs.

Functional Cookies
These cookies may remember certain settings or preferences to improve the visitor experience.

Where required by applicable law, non-essential cookies will be used based on the appropriate consent or preference mechanism.

You can also control or delete cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Analytics and Third-Party Services

We may use third-party services to support website hosting, security, performance optimization, analytics, communications, or other website functions.

These service providers may process limited technical or personal information when necessary to provide their services.

The information processed by third-party services is subject to their respective privacy policies and data protection practices.

We seek to use third-party providers only for legitimate website and business purposes.

6. Contact Forms and Business Inquiries

When you contact INATILE through our website, email, telephone, WhatsApp, or another communication channel, we may retain your communication and contact information.

We use this information to respond to your request and, where relevant, continue communication regarding quotations, products, orders, samples, export documentation, shipping, or potential business cooperation.

Because INATILE serves international customers, business communications may involve customers, service providers, logistics partners, and other parties located in different countries.

7. Orders and Export Transactions

If you request a quotation or place an order with us, we may collect additional business information required to process the transaction.

This may include:

• Company details;
• Billing information;
• Shipping information;
• Tax or business identification information where required;
• Product specifications;
• Order quantities;
• Payment-related records;
• Shipping and logistics information;
• Import or export documentation.

This information may be shared with relevant parties when necessary to complete the transaction, including banks, freight forwarders, shipping companies, customs agents, logistics providers, inspection companies, and government authorities where legally required.

8. How We Share Information

We do not disclose personal information except where reasonably necessary for legitimate business operations, website operation, or legal compliance.

Information may be shared with:

• Website hosting providers;
• Website maintenance and security providers;
• Analytics or technical service providers;
• Email and communication providers;
• Banks and payment service providers;
• Freight forwarders and logistics companies;
• Shipping companies;
• Customs and export service providers;
• Professional advisers;
• Government or regulatory authorities where required by law.

We may also disclose information where necessary to protect our legal rights, investigate fraud, protect our website, or respond to lawful requests from authorities.

9. International Data Transfers

INATILE operates from Indonesia and serves customers internationally.

If you access our website from outside Indonesia or communicate with us from another country, your information may be processed or stored in Indonesia or in other countries where our technology providers or business partners operate.

Where required by applicable law, appropriate measures may be used to protect personal information transferred internationally.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Retention periods may depend on:

• The nature of the inquiry;
• Business correspondence;
• Customer relationships;
• Order and transaction requirements;
• Accounting or taxation requirements;
• Export documentation requirements;
• Legal obligations;
• Dispute resolution;
• Security requirements.

Information that is no longer reasonably required may be deleted, anonymized, or securely archived where appropriate.

11. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

However, no website, electronic communication, or internet-based data transmission can be guaranteed to be completely secure.

Visitors should therefore use reasonable care when providing personal information online.

12. Your Privacy Rights

Depending on your country or applicable data protection law, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to personal information we hold about you;
• Request correction of inaccurate information;
• Request deletion of your personal information;
• Request restriction of certain processing;
• Object to certain processing;
• Withdraw consent where processing is based on consent;
• Request a copy of certain personal information;
• Submit a complaint to an appropriate data protection authority.

These rights may be subject to legal limitations or exceptions.

To make a privacy-related request, please contact us using the information provided below.

We may need to verify your identity before processing certain requests.

13. Children’s Privacy

INATILE.com is intended primarily for businesses, professionals, importers, distributors, contractors, architects, designers, and customers interested in natural stone products.

Our website is not directed toward children, and we do not knowingly seek to collect personal information from children.

If we become aware that personal information from a child has been collected improperly, we will take reasonable steps to delete it.

14. External Links

Our website may contain links to third-party websites or services.

INATILE is not responsible for the privacy practices, security, content, or policies of external websites.

We recommend reviewing the privacy policies of third-party websites before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business operations, technologies, services, or applicable requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

We encourage visitors to review this Privacy Policy periodically.

16. Contact Us

If you have questions about this Privacy Policy, the personal information we process, or your privacy rights, please contact:

CV. Mitra Alam Utama Indonesia
INATILE – Natural Stone Mosaic Tiles Supplier
Jl. Ir. Soekarno No. 122
Dadaprejo, Junrejo
Kota Batu, East Java 65323
Indonesia

Email: dikystonetile@gmail.com
Website: www.inatile.com

For privacy-related requests, please include sufficient information for us to understand and respond to your request.